Terms & Conditions

 

By using this website, you signify your agreement to the terms and conditions outlined below:

Your Account

By registering as an account holder, you accept all responsibility for maintaining the confidentiality of all account details, including password. This may involve restricting access to your computer to prevent unauthorised use of your account, as you will be held responsible for any activity that takes place under your registered account details.

Password confidentiality is of utmost importance, and you should take all necessary steps to ensure that your password remains private to you. Should you suspect that your password has become known, or is likely to become known to any other persons, you must inform us immediately.

You also agree that all details you provide remain both correct and true. Most personal information can be amended via the <My Account> tab at the top of every page of our site. Should any difficulty occur whilst updating your details, you should contact us immediately.

Bookie Monster may, at its sole discretion, refuse access to the site, withdraw accounts, and remove/edit content, at any time and without notice.

 

Ordering

All orders are subject to acceptance.

The display of any item on our website is not an offer to sell and Bookie Monster shall be under no obligation to supply the items ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order by sending an email to you as soon as possible but will be under no obligation to supply the items ordered unless we have the items in stock and they are available at the prices specified.

Bookie Monster is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the items appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the items that you have ordered, we will contact you as soon as possible by email with the correct price of the items, order will only proceed further if you wish to continue at the amended price, or to cancel the order altogether.

 

Contact Us

You are very important to us, do let us know your thoughts/suggestions/comments by sending an email to: cs@hkbookiemonster.com or call/whatsapp us at (852) 67 000 292.

 

Payment Options

Unless otherwise stated, all prices listed are in Hong Kong dollars.

We accept payment by ATM or Internet Bank Transfer, our bank details will be shown at checkout.  Please send a copy of the transfer receipt together with your order number to cs@hkbookiemonster.com or whatsapp us at (852) 67 000 292.

**Payment by PayPal with a 5% surcharge is also available on request, please place the order and email us to arrange.**

Note:  All orders will only be processed and delivered when full payment is received and cleared. 

 

Delivery in Hong Kong

Delivery will be made through local courier services depending on the size of the order. Customers may also choose to pick up the package at a SF Store/SF Service Centre/EF Locker.

All items in the order will be delivered together, therefore for the late delivery items may need to be placed separately.

We have the following delivery options/charges:

Delivery Options

Delivery Charges

Business address (urban area only*)/SF Express Self Pick-up (order below HK$150)

$22

Business address (urban area only*)/SF Express Self Pick-up (order between HK$151-300)

$28

Business address (urban area only*)/SF Express Self Pick-up (order between HK$301-600)

$34

Residential address/All business addresses/SF Express Self Pick-up (order below HK$800)

$45

Residential address/All business addresses/SF Express Self Pick-up (order from HK$801 or above)

$55

We also offer free SF Express Self Pick-Up for order HK$1,500 or above.

* SF Express Remote Areas Coverage

If none of the above delivery options/charges applies to your order, please contact us at (852) 67 000 292.

For Self pick-up at SF Express, please put the designated pick-up address and store code as delivery address - SF Store Locations / SF Service Centre Locations / EF Locker.

We do not accept changes of delivery address once our delivery confirmation email is sent.  Any orders sent out that are undeliverable due to incorrect or inaccurate address provided to our system, unavailability or refusal of an appropriate person to accept delivery or sign for delivery or for any other reasons will be returned to us and the customer will bear the costs for re-delivery.

 

Delivery Time

We usually deliver items we have in stock within 1-2 business days provided that full payment is received and cleared.

For items we do not have in stock, we will order from the UK or US suppliers and advise you by email on the estimated delivery time, it will usually take around 3 to 5 weeks. If we fail to deliver items due to out of print, stock no longer available for sale or any other reasons within 2 calendar months, we will inform you by email at once and refund for the costs paid which will be made as soon as possible and in any event within 30 days of your order. Bookie Monster will not be obliged to offer any additional compensation for disappointment suffered.

 

Advanced & Special Orders

You may order books in advance of their publication or availability in Hong Kong and will be delivered as soon as they become available.

Should you be unable to locate any title on our website, special orders are most welcome.  Please email to our Customer Service and we will get back to you with the price quotation and estimated delivery time as soon as possible.

 

Privacy Policy

Bookie Monster respects your legal rights of privacy, it is our policy to pledge to comply with the requirements of the Personal Data (Privacy) Ordinance of the laws of Hong Kong.  In doing so, the information collected will only be used for processing your order and providing you with the best possible service.  All personal data collected will not be transferred to any third parties without your prior consent unless such use is permitted or required by law.

 

Liabilities

Our liabilities will be limited to the cost of the book(s) or other item(s) ordered.

Bookie Monster's only obligation will be, at its option:

-  to make good any shortage or non-delivery;

-  to replace any items that are damaged; or

-  to refund to you the amount paid by you for the items in question to the original method of payment.

We will not be held responsible for any orders sent out that are undeliverable due to incorrect or inaccurate address you provided to our system, unavailability or refusal of an appropriate person to accept delivery or sign for delivery or for any other reasons, the order will be returned to us and the customer will bear the costs for re-delivery.

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Bookie Monster under this condition and Bookie Monster shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the items in question to the original method of payment.

 

Multiple Editions

Customers should be aware that books may appear in multiple editions, i.e. different ISBN numbers, languages, formats (hardcover/paperback/board book), country versions, publishers, covers, abridged, unabridged, audio versions, revisions and publication dates of a book are sold concurrently.  If you need a specific edition (i.e. revision, cover or publication date), you must contact us before placing your order to verify that you are purchasing the correct item.  Once your order is placed even if the payment has not yet been received, such purchases cannot be cancelled, refunded or returned and all sales are final.


Return & Cancellation Policy

All items are inspected before shipment.  Once the order is placed even if the payment has not yet been received, such purchases cannot be cancelled, refunded or returned and all sales are final. 

Returns or exchanges will generally not be accepted for multiple editions of a book, please contact us before placing your order to verify that you are purchasing the correct item.

Report damages by email to us the same day of receipt if possible, otherwise within 7 days of receipt the latest for replacement.  In all cases, items should be returned to us in their original packaging and condition together with a copy of the order and receipt to us.  Replacement will be re-delivered to you shortly after.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for items lost or damaged in transit. Please note that postal costs will be reimbursed by us only in the case of damaged or incorrectly supplied items.

Bookie Monster reserves the right to refuse returns at its discretion.

 

Alteration of Service or Amendments to our Terms and Conditions

We reserve the right to make changes to our website, policies and the terms and conditions at any time without notice. You will be subject to these policies and terms and conditions in force at the time that you use the website or that you order items from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

Copyright

All content including pictures, text, designs, logos, photographs, written and other materials on this site are the properties of Bookie Monster and is protected by the Copyright Ordinance of the laws of Hong Kong.

 

Governing laws

These terms & conditions are governed in accordance with the laws of Hong Kong.