Contact us: (HK) 67 000 292

0 items: HK$0.00

FAQ

 

I cannot find the books I want?

How do I place an order?

How can I pay?

When can I expect delivery?

How are books delivered?

What are the delivery options & charges?

What if there is a problem with the books received?

Can I amend the order placed?

Forgot your password?

 

I cannot find the books I want?

Should you be unable to locate any title on our website, special orders are most welcome.  Please email to our Customer Service (cs@hkbookiemonster.com) and we will get back to you with the price quotation and estimated delivery time as soon as possible.

 

How do I place an order?

Simply click on the button <Add to Cart> of the selected items, the items will then add to your shopping cart automatically. You may either choose <Continue to Shop> or <Proceed to Checkout>

When you have finished shopping, please login if you wish to checkout.  Complete the billing and shipping information, double check all items selected are correct, select payment method and then click on <Place Order> button to complete the order placing.

 

How can I pay?

We accept payment by ATM or Internet Bank Transfer, our bank details will be shown at checkout.  Please send a copy of the transfer receipt together with your order number to cs@hkbookiemonster.com or whatsapp us at (852) 67 000 292.

**Payment by PayPal with a 5% surcharge is also available on request, please place the order and email us to arrange.**

 

When can I expect delivery?

We usually deliver books we have in stock within 1-2 business days provided that full payment is received and cleared.

For books we do not have in stock, we will order from the UK or US suppliers and advise you by email on the estimated delivery time, it will usually take around 3 to 5 weeks. If we fail to deliver books due to out of print, stock no longer available for sale or any other reasons within 2 calendar months, we will inform you by email at once and refund for the costs paid which will be made as soon as possible and in any event within 30 days of your order.

 

How are books delivered?

Delivery will be made through local courier services depending on the size and weight of the order.  Customers may also choose to pick up the package at a SF Store/SF Service Centre.

 

What are the delivery options/charges?

We have the following delivery options/charges:

Delivery Options

Delivery Charges

Business address (urban area only*)/SF Express Self Pick-up (order below HK$150)

$22

Business address (urban area only*)/SF Express Self Pick-up (order between HK$151-300)

$28

Business address (urban area only*)/SF Express Self Pick-up (order between HK$301-600)

$34

Residential address/All business addresses/SF Express Self Pick-up (order below HK$800)

$45

Residential address/All business addresses/SF Express Self Pick-up (order from HK$801 or above)

$55

We also offer free SF Express Self Pick-Up for order HK$1,500 or above.

* SF Express Remote Areas Coverage

If none of the above delivery options/charges applies to your order, please contact us at (852) 67 000 292.

For Self pick-up at SF Express, please put the designated pick-up address and store code as delivery address - SF Store Locations / SF Service Centre Locations / EF Locker.


What if there is a problem with the books received?

Report damages by email to us the same day of receipt if possible, otherwise within 7 days of receipt the latest for replacement.  In all cases, items should be returned to us in their original packaging and condition together with a copy of the order and receipt to us.  Replacement will be re-delivered to you as soon as possible.

Please also refer to the "Terms & Conditions" for more details on Return & Cancellation Policy.

 

Can I amend the order placed?

For Advanced and Special Orders, once the order has been entered and submitted to our suppliers, the order cannot be changed. We also do not accept changes of the order once our delivery confirmation email is sent. 

 

Forgot your password?

Click on the link "Forgot your password?" on the login page, enter your email address and we will send a new password to you.